IGT: Providing Assistance from the Get-Go of Enterprises’ RPA Journey
Whenever a business undergoes a new process, there must be a proper plan, and at the same time a clear idea of the outcomes. Companies, especially the ones who are in the early phases of their RPA journey require partners who can hand-hold them in the initial period and help them leverage this technology for early quick wins and then scale this across the enterprise. Seldom do customers have an understanding of a good starting point for their RPA journey or the knowledge of areas that they wish to automate. This is where IGT Solutions’ with decades of experience comes into play. They provide assistance to the enterprise from the get-go of their RPA journey and help them establish a center of excellence, which acts as the pillar for implementing automation across the enterprise. They work closely with the business not only to provide a service but to make a business impact. IGT offers out come based Transformational models, and a lot of their pricing is based on business outcomes.Travel Automation experts
What sets IGT Solutions apart from other players in this segment is the fact that it brings in decades of travel industry expertise and several years of experience in Digital Transformation. “100 percent of our people work on travel projects and processes. By virtue of that, we feel that we are uniquely positioned in the industry because our people are veterans of this domain and battle-hardened Digital professionals. Our Digital practice overlaps both our IT and BPM verticals. Therefore, we have both the technical as well as functional understanding to undertake complex engagements with our customers,” says Vipul Doshi, CEO.
A Reliable RPA Framework
IGT’s proprietary RPA frameworks are a blend of industries’ best practices and their learning from multiple “consulting to commissioning” programs that are being executed for enterprises. These frameworks provide IGT a repeatable formula to quickly assess and deploy RPA programs from start to finish. Their assessment and consulting framework determines the course of action and the type of engagement required for the customers. Once the course is decided, they employ iTRIP methodology to perform process cataloguing, deep dive click level process assessment & mapping,
ROI calculations and subsequent RPA deployment following agile principles. Moreover, enterprises are provided with “dWizard” (Automation Wizard) RPA framework, which is a collection of functional and technical accelerators built on top of RPA platforms that help a planned and a faster RPA deployment.
Initial Bot Testing for Quality Assurance
IGT starts planning Bot testing during the initial process assessment phase and develops QA Bot simulating manual validation steps. As Bots are used for QA, this brings efficiency, improves productivity where Bot can work 24x7 and save significant cost. “We recently executed an RPA project for a hotel to complete around 375K transactions in two weeks timeframe. To validate these transactions manually, it was impossible to meet overall timelines; so IGT also developed a QA bot to successfully validate process outcome. This QA bot was simulating manual QA process,” shares Vipul.
IGT is working on out come based transformational models where customers need not worry about who (Bot or Human) is performing the task. IGT Solutions have both the technical and human components to develop and scale this hybrid workforce and lead the deployment across enterprises.
“We are working with several large Airlines, Hotels and Cruise lines to transform business processes in flights operations, contract loading, rate loading, procurement and customer service lines of business. Cumulatively, we have been able to save our customers 300 plus FTEs with savings of well over a million dollar in operational costs alone,” concludes Vipul.
100 percent of our people work on travel projects and processes. By virtue of that, we feel that we are uniquely positioned in the industry because our people are veterans of this domain and battle-hardened Digital professionals.
Initial Bot Testing for Quality Assurance
IGT starts planning Bot testing during the initial process assessment phase and develops QA Bot simulating manual validation steps. As Bots are used for QA, this brings efficiency, improves productivity where Bot can work 24x7 and save significant cost. “We recently executed an RPA project for a hotel to complete around 375K transactions in two weeks timeframe. To validate these transactions manually, it was impossible to meet overall timelines; so IGT also developed a QA bot to successfully validate process outcome. This QA bot was simulating manual QA process,” shares Vipul.
IGT is working on out come based transformational models where customers need not worry about who (Bot or Human) is performing the task. IGT Solutions have both the technical and human components to develop and scale this hybrid workforce and lead the deployment across enterprises.
“We are working with several large Airlines, Hotels and Cruise lines to transform business processes in flights operations, contract loading, rate loading, procurement and customer service lines of business. Cumulatively, we have been able to save our customers 300 plus FTEs with savings of well over a million dollar in operational costs alone,” concludes Vipul.
